LIFESTYLE ENRICHMENT SDN. BHD.

(For Trading & E-Commerce Activities)

Return & Refund Policy

At Lifestyle Enrichment Sdn Bhd, we aim to provide our customers with quality products and excellent service. If you are not fully satisfied with your purchase, we are here to help with returns and refunds, subject to the following terms and conditions.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within [7/14] days from the date of receipt.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• A valid proof of purchase (receipt or invoice) must be provided.

 

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Perishable goods (if applicable)
• Health and personal care items (e.g., opened cosmetics, supplements)
• Clearance or sale items
• Custom or made-to-order products
• Digital goods (if already downloaded or accessed)

 

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number

       and reason for return.

2. Wait for return confirmation and instructions.
3. Pack the item securely and send it to the address provided.
4. Shipping costs for returns are borne by the customer, unless the return is due to our error

       (e.g., wrong or defective item sent).

 

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:

• The refund will be processed via the original payment method.
• Please allow 7–14 working days for the refund to appear, depending on your bank/payment provider.

 

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Notify us within 3 days of receiving the item.
• Provide photos as evidence, if applicable.
• We will arrange for a replacement or full refund, including shipping charges, at no additional cost.