Shipping/Delivery Policy
LIFESTYLE ENRICHMENT SDN. BHD.
(For Trading & E-Commerce Activities)
Shipping/Delivery Policy
This policy outlines the shipping and delivery process for orders placed through our platform. Lifestyle Enrichment Sdn Bhd is committed to ensuring all orders are delivered promptly and safely to our customers.
- Delivery Areas
We offer delivery throughout Malaysia, including:
- Peninsular Malaysia
- Sabah & Sarawak (via air courier services)
For international deliveries, please contact us directly.
- Shipping Options & Charges
Shipping options depend on your location and order value. Shipping charges will be displayed during checkout.
We use trusted courier services such as Pos Laju.
- Time of Arrival (ETA)
Once payment is confirmed, your order will be processed within 1–2 business days. Delivery t imes vary by location:
- Peninsular Malaysia: 2 – 5 business days
- Sabah & Sarawak: 3 – 7 business days
- International Shipping: 7 – 21 business days (depending on country and courier service)
Note: ETA is an estimate and may be subject to delays beyond our control.
- Tracking Number
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment status.
- Delivery Delays
We are not responsible for delays caused by:
- Inclement weather
- Courier logistics issues
- Incorrect or incomplete delivery address
We will, however, assist in resolving any delivery issues as much as possible.
- Failed Deliveries
If delivery attempts fail and the package is returned to us, we will contact you to arrange re delivery. Additional shipping charges may apply.